Privacy Policy
Last updated: 12 November 2025
1) Who we are
This website is operated by Banyule Building Maintenance Group Pty Ltd (ABN 91 658 181 081) trading as Banyule Maintenance (“we”, “us”, “our”). We provide home improvement and maintenance services in Victoria, Australia.
2) Our commitment to your privacy
We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
3) What personal information we collect
- Contact details: name, phone number, email address, suburb.
- Project details: your message and the services you’re interested in (e.g., maintenance, carpentry, painting, paving, rendering, windows, walls, guttering, decking, electrical, plumbing, roofing, fencing).
- Communications: emails, messages and notes from phone calls or site visits.
- Website interactions: basic usage information collected via cookies or similar technologies (see “Cookies & analytics”).
These details are typically collected through our “Get a quote” form or when you contact us.
4) How we collect personal information
- When you submit a form on our website (e.g., Get a Quote).
- When you contact us by phone or email, or speak with us in person.
- When you engage us to provide services and during delivery of those services.
- From publicly available sources where appropriate and lawful.
5) Why we collect and use personal information
- Provide quotes, schedule site visits and deliver our services.
- Communicate with you about your enquiry, project or our services.
- Improve our website, services and customer experience.
- Manage our business operations (e.g., invoicing, record‑keeping, compliance).
- Comply with legal obligations and respond to lawful requests.
6) Direct marketing
We may use your contact details to send relevant service updates or offers. You can opt out at any time by contacting us.
8) Disclosure to third parties
We may disclose personal information to:
- Trusted subcontractors or trades needed to deliver your project;
- IT, hosting and website service providers that support our operations;
- Professional advisers (e.g., accountants, insurers, lawyers);
- Government agencies or regulators as required by law.
Where third parties perform services for us, we take reasonable steps to ensure they handle personal information appropriately.
9) Overseas disclosure
We generally store data in Australia. Some service providers (e.g., cloud or analytics providers) may store or access information from locations outside Australia. Where that occurs, we take reasonable steps to ensure appropriate safeguards are in place.
10) Security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Safeguards include administrative, technical and physical measures appropriate to the sensitivity of the information.
11) Retention
We keep personal information only for as long as needed to fulfil the purposes described above or as required by law. When no longer required, we take reasonable steps to de‑identify or securely destroy it.
12) Access and correction
You may request access to, or correction of, the personal information we hold about you. We may need to verify your identity and, where permitted by law, charge a reasonable fee for access. We will respond within a reasonable time.
13) How to contact us or make a privacy complaint
Phone: 0469 592 941
Online: Use the Get a quote form on our website and indicate your request relates to privacy.
If you make a privacy complaint, we will respond as soon as reasonably practicable. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance or to make a complaint.
14) Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated policy will be posted on this page with a new “Last updated” date.